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Permanent Staffing Solutions for Hospitality Businesses
We provide end-to-end recruitment for long-term hospitality roles, connecting quality talent with hotels, restaurants, and venues across Australia.
Our Comprehensive Staffing Services
At On the Way, we understand the unique challenges of hospitality staffing. Our tailored solutions help you build reliable, long-term teams that elevate your guest experience.
1
Permanent Placements
We handle the full recruitment lifecycle from job description to onboarding. Our specialists source, screen, and select candidates who match your exact requirements, saving you valuable time and resources.
2
Tailored Shortlisting
We don't just match skills—we align personalities and values with your company culture. Each shortlist is carefully curated to present only candidates who will thrive in your specific environment.
Beyond the Placement
Our commitment extends well past the hiring date. We provide ongoing support to ensure your new team members integrate seamlessly and contribute to your success from day one.
  • Regular check-ins during 30-day periods
  • Performance feedback collection and analysis
  • Early intervention for potential retention issues
Flexible Fee Structures
Standard Fee
Traditional one-time payment based on a percentage of the candidate's annual salary. Simple, straightforward, and ideal for businesses with established recruitment budgets.
All options include our comprehensive retention support at no additional cost.
How It Works
Our streamlined process delivers exceptional hospitality talent with minimal disruption to your operations. From initial consultation to successful onboarding, we handle the details so you can focus on your business.
Share Your Role
We start with a detailed consultation to understand your requirements, workplace culture, and ideal candidate profile.
Candidate Search
Our specialists leverage industry networks and advanced screening techniques to identify perfect matches for your position.
Interviews & Checks
We coordinate interviews, conduct thorough background checks, and validate references to ensure quality.
Placement & Support
After successful placement, our team provide ongoing support to ensure long-term success.
The On the Way Difference
Unlike generic recruitment agencies, we exclusively serve the hospitality industry. Our specialists understand the unique demands of hotels, restaurants, and venues—from seasonal fluctuations to the critical importance of personality and presentation.
  • Specialists in front-of-house, culinary, and management roles
  • Industry-specific screening and assessment tools
  • Extensive hospitality network cultivated over years

Our Guarantee
We stand behind our placements with a comprehensive guarantee. If your new hire doesn't work out within the first 60 days, we'll find a replacement at no additional cost. We're only successful when you are.
94%
Retention Rate
Our placements stay in their roles beyond the crucial 6-month mark, compared to the industry average of 70%.
12 days
Average Fill Time
From brief to offer acceptance, we move efficiently without compromising on candidate quality.
£1.2M
Client Savings
Estimated annual savings for our clients through reduced turnover and training costs.
Roles We Specialise In
Front of House
  • Reception Managers
  • Guest Relations
  • Concierge Staff
Culinary
  • Executive Chefs
  • Sous Chefs
  • Pastry Specialists
Management
  • General Managers
  • F&B Directors
  • Operations Heads
Specialised
  • Sommeliers
  • Mixologists
  • Event Coordinators
Client Testimonials
"On the Way transformed our hiring process. Their understanding of our brand and culture meant we received candidates who not only had the skills but also fit perfectly with our team. The 90-day support programme ensured smooth integration, and six months later, all placements are still with us and thriving."
— James Henderson, Operations Director, The Royal Hampton Hotel
Ready to Build Your Dream Team?
Your next hospitality professional is On the Way. Let's discuss your staffing needs and how our permanent placement solutions can help you create a stable, high-performing team.
Schedule a Consultation
Speak with a hospitality recruitment specialist to discuss your specific needs and how we can help.
Request a Service Brochure
Download our detailed service information, including fees, process timelines, and case studies.

No Obligation Enquiry
Contact us today for a free, no-pressure discussion about your staffing challenges. We're here to help, whether you're ready to hire now or planning for future needs.
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